Limited Commercial Warranty
All Sundrella products are designed, manufactured and sold for use at commercial properties only. Commercial use is defined as use in any public area. Warranty is void if used otherwise.
All warranty work is prorated. Warranties during the first full year (The year begins at the time of delivery) will be covered 100% including freight. Warranty is valid to the original purchaser only. Proof of purchase is required. Pictures or inspection may be required.
Aluminum & Welds
Ten (10) years against aluminum & weld breakage.
Polyester Powder Coat Finish Warranty
Polyester Powder Coating
One (1) year against manufacturer’s defects or fading & discoloration with normal care and maintenance.
100 % Virgin Vinyl Strapping
Three (3) years against breakage & strap pullout.
One (1) year against discoloration with normal care and maintenance. Strap replacement due to discoloration is at the vinyl supplier’s discretion. Labor is not included.
PVC Coated Polyester Fabric
Three (3) years against material defects and one (1) year against fading & discoloration with normal care and maintenance.
Purchases made prior to January 1, 2018 were covered by a one (1) year warranty against rips and defects as they were sewn, not welded.
Styles: 750FMA, 750FA, 750DT, 900FMA, 900FMA-MV, 900FMA-SQ, 900FMA-Z and 900FMA-Z-SQ
Five (5) years against manufacturer’s defects.
Styles: FR845CAM, FR854CAM and FR864CAM
Three (3) years against manufacturer’s defects.
One (1) year against manufacturer’s defects.
Styles: FR845WM & FR854WM
What is not covered:
Failure caused by unreasonable or abusive use.
Failure caused by neglect of maintenance.
Bursting or cracking of tubing due to exposure to water and freezing temperatures.
Normal fading of all materials.
Minor variations in color and texture of finishes.
Changes in wood color due to the natural aging of the wood.
Acts of Nature.
Flattening or compression of cushions and pads.
Acrylic & Melamine Table Tops.
Crank umbrellas in commercial applications.
Return freight after 1 year.