Sundrella

Our products

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  • + WARRANTY

    Exceeding industry standards, we offer a generous warranty on our outdoor furnishing products. This includes a 10-year frame warranty, three-year strap warranty and a one-year sling warranty. 

    All Sundrella Outdoor Furnishings products are designed, manufactured and sold for use at commercial properties only. Commercial use is defined as use in any public area. Warranty is void if used otherwise.  

    All warranty work is prorated. Warranties during the first full year (The year begins at the time of delivery) will be covered 100% including freight. Warranty is valid to the original purchaser only. Proof of purchase is required. 

    Pictures or inspection may be required.  

    Frame Warranty
    Aluminum & Welds
    Ten (10) years against aluminum & weld breakage.  

    Polyester Powder Coat Finish Warranty 
    Polyester Powder Coating
    One (1) year against manufacturer's defects or fading & discoloration with normal care and maintenance.  

    Strap Warranty 
    100 % Virgin Vinyl Strapping
    Three (3) years against breakage & strap pullout.  

     One (1) year against discoloration with normal care and maintenance. Strap replacement due to discoloration is at the vinyl supplier's discretion. Labor is not included. 

    Sling Warranty 
    PVC Coated Polyester Fabric
    One (1) year against material defects or fading & discoloration with normal care and maintenance. 

    Umbrella Warranty 
    Styles: 750FMA, 750FA, 750DT, 900FMA, 900FMA-MV, 900FMA-SQ, 900FMA-Z and 900FMA-Z-SQ
    Five (5) years against manufacturer's defects.  

    Styles: FR845CAM, FR854CAM and FR864CAM
    Three (3) years against manufacturer's defects.  

    Style: 701
    One (1) year against manufacturer's defects.  

    Styles: FR845WM & FR854WM
    No warranty    

    What is Not Covered   

    • Failure caused by unreasonable or abusive use.   

    • Failure caused by neglect of maintenance.    

    • Bursting or cracking of tubing due to exposure to water and freezing temperatures.    

    • Normal fading of all materials.   

    • Minor variations in color and texture of finishes.     

    • Changes in wood color due to the natural aging of the wood.    

    • Acts of Nature. 

    • Wind damage.  

    • Flattening or compression of cushions and pads.   

    • Acrylic & Melamine Table Tops.  

    • Crank umbrellas in commercial applications.  

    • Return freight after 1 year.  

    • Furniture is not designed to be stored outdoors in below freezing temperatures.  

    • Damaged caused to the aluminum tubing as a result of liquids being exposed to freezing temperatures is not covered. 

  • + CARE

    We appreciate the investment you made in selecting the perfect furniture and accessories for your space and we stand by the quality and durability of our materials. To ensure that your products stay vibrant and stable, we are currently developing a Quick Guide for your reference on general safety, care and maintenance instructions. Please check back soon for this very resourceful guide.

  • + ORDERING INFORMATION

    Friendly and knowledgeable sales representatives across the U.S. are ready to help realize your vision for your outdoor space. Please click here to find your local representative who can help to answer your questions and assist you in placing your order.

  • + RETURNS

    We appreciate the investment you made in selecting the perfect furniture and accessories for your space and we stand by the quality and durability of our materials. However, we want you to be 100% satisfied upon receiving your order and if for any reason, you are not, we will work with you to make it right. Please contact us at 800.825.5222, email us at info@sundrella.com or contact your local sales representative by clicking here so that we may assist you in this process.

  • + SHIPPING + DELIVERY

    You've selected the perfect outdoor furniture or accessory for your space and now it's time to get it delivered. We are happy to help! When placing your order with your local sales representative, they will assist you in estimating shipping costs customized for your order and aid in logistics of final delivery. So, you can focus on enjoying your order as soon as possible.